Shipping & returns

Free standard shipping is available for SuperSkin orders to the U.S. destinations listed below.

Processing and delivery

We usually prepare orders within 2–3 business days of purchase. Standard shipping usually takes another 3–5 business days, for an estimated total of 5–8 business days from order placement.

Business days are Monday through Friday, excluding holidays. Delivery times are estimates. High order volume, inventory shortages, and carrier delays may extend delivery. We’ll notify you of significant delays. If your order is awaiting restocking and you prefer not to wait, email us to cancel it for a full refund.

Where we ship

We ship within the United States, including Hawaii, Alaska, P.O. boxes, and APO/FPO addresses. Those addresses are served by USPS and may take up to 10 business days in transit, in addition to processing.

We do not ship to U.S. territories, including Puerto Rico, Guam, or the U.S. Virgin Islands.

Orders containing multiple items may ship in separate packages and arrive at different times.

Tracking your order

We’ll email your tracking number or tracking link when your order ships. Allow up to 24 hours for tracking information to become active.

Lost, delayed, or damaged shipments

Email us for help with a lost, delayed, or damaged shipment. For items lost or damaged in transit, we will provide a full refund or replacement.

Your shipping address

Please check your shipping address before placing your order. If you notice an error, contact us immediately. Superfit Genetics is not responsible for incorrect addresses supplied at checkout.

Returns and refunds

You have 14 calendar days from receipt to initiate a return. Eligible items must be unused and in their original packaging.

To start a return, email superfitgenetics@gmail.com. Allow up to 10 business days for return processing after we receive your items. Refunds are issued to the original payment method.

Questions?

Contact Gaby and Juan at superfitgenetics@gmail.com.